TERMS OF SERVICE

CHANGES/CANCELLATIONS/RETURNS

OuiBois does not accept cancellations or changes to orders once they are placed. Orders are put into production almost immediately after they are received, therefore we cannot allow changes or cancellations. Please verify and re-verify your order before submitting it. Payment is required before an order can be placed in production since each order is custom made to your specifications. Items that are to be returned to Oui Bois that are from mistakes made by the company MUST be returned and will be replaced without any extra charges. Charges will be covered by the customer in the event that the mistake is made by the customer. Items damaged during transition of the merchandise will imply the freight company, and the customer will have to seek a resolution with the shippers. Oui Bois warrants that all of our products will be reasonably defect free in material and workmanship. Burls, Warping, pin knots, mineral streaks, sap, etc. are natural characteristics found in wood; if these characteristics fall within Oui Bois's specifications, they will not be considered defects. Due to its inherent nature, wood will expand or contract depending on environmental conditions; Oui Bois does allow for some wood movement. We will not be liable for damages caused by improper handling, storage, assembling, finishing or installation by the customer. Returns for products are accepted on a case-by-case basis if the defects are due to Oui Bois the customer will be provided a full refund if all the terms and guarantee are fulfilled ,and return of shipment due to customer mistake will not be refunded and returning shipment fee must be paid by the customer.

COLORS AND APPEARANCE

Note that Oui Bois cannot guarantee the way colors are displayed on your monitor or printouts from our website. Oui Bois does not warranty that actual items will match images of unfinished samples or photos of items on your monitor or printouts from our website. Concerning the appearance of the wood that we use, keep in mind that the wood might have a small difference in appearance due to the aging and the origin of the wood. This may mean a small difference in the final product.

SIZE

Oui Bois manufactures all products and is shipped directly from our warehouse. Please take the time to check the measurements provided on the product pages to be certain the items you have chosen will fit your space and your needs. We cannot accept cancellations because an item does not fit in your space or the item does not fit what you planned to put in it. There are charges for both alteration and additional delivery charges if additional transport is required.

TYPOGRAPHICAL ERRORS AND CHANGES

Oui Bois is not responsible for typographical or clerical errors on the site. Prices, descriptions, measurements, availability and terms are subject to change without notice. Oui Bois reserves the right to cancel or refuse orders based on typographical errors in price, measurements or due to availability of items or materials. Please check that all of your selections have been registered before you checkout. Please check your order confirmation email to be sure that your order is correct. If you have made a mistake please call us and we will try to help you correct it. If you realize that you have made a mistake after a delivery has occurred or the items have been stained, you will be charged any additional transportation or remake charges needed to correct your mistake.

DESIGN, DIMENSIONS, AVAILABILITY AND PRICES

Oui Bois reserves the right to make changes at any time, without notice, in prices and design. Oui Bois reserves the right to discontinue items without notice. Items may go in and out of stock from time to time. A sale price in Flyers, Newspaper, Television, Radio advertisements or on the Oui Bois site cannot be combined with other offers and applies only to the specific items which appear in the advertisement unless otherwise stated. Sale prices cannot be applied to previous sales. Sales are dated by the date the order is placed.

LIMITED WARRANTY

Oui Bois manufactures and ships UN-FINISHED wood products nationwide. ONCE OUR PRODUCTS ARE RECEIVED, IT IS IMPOSSIBLE FOR US TO MONITOR THE CONDITIONS UNDER WHICH THEY ARE KEPT. Claims on any order or material discrepancies must be made within three (3) days after receipt of order & prior to HINGING, HANGING or FINISHING. Doors cannot be returned without prior written approval. Doors must be returned in their original condition to the office of Oui Bois for inspection. Any item that has been hinged, hung or finished, shows signs of exposure to moisture, heat or sun, shows signs of job site neglect or is modified in any way shall be deemed accepted by the buyer and voids any warranty. Additionally, any products outside of standard sizes such as solid panel drawer fronts ordered to serve as a panel or above 15" height will not be covered for damages including warping and twisting in any way. If our product is handled in accordance with our recommended guidelines, most problems will be minimized. Remember, you are dealing with an unfinished wood product that will warp, twist or crack within twenty-four (24) hours if not treated or handled properly.

IMPORTANT GUIDELINES ABOUT OUR PRODUCTS THAT REQUIRES YOUR SPECIAL ATTENTION

Because of its nature, wood will expand and contract. Changes in temperature, humidity, and other conditions produce wood movement. Wood will accept moisture and easily expand in mountain and coastal regions causing wood to warp, twist or crack. It will dry out and easily shrink in desert regions causing wood to warp, twist or crack. Consequently, proper precautions must be taken during storing, handling and finishing operations. Center rails will also be placed to prevent warping or twisting on a per needed basis.
To preserve and enhance the quality and beauty of our unfinished wood products, we strongly recommend finishing and sealing of doors in a very timely manner. You may need to perform extra sanding steps when using darker stains or glazing applications.
Unfinished wood needs protection from moisture and from extreme fluctuations in temperature and humidity. Construction sites may vary in temperature as much as 30 to 50 degrees from day to night, causing warping, swelling or twisting of unfinished doors within 24 hours. Before doors are delivered, have all windows and exterior doors in place and bring the house to occupancy level conditions. Make sure all new drywall and plaster has had at least 2 weeks to dry.
Many jobs are finished on site, where doors are not removed from the cabinet prior to finishing. This causes unfinished top rails on upper cabinets and unfinished bottom rails on lower cabinets. This allows moisture to be absorbed through the unfinished portion of the door, causing swelling, warping and twisting.
Oui Bois strictly adheres to these recommendations: Under no circumstances should unfinished millwork be delivered to a job or site that is under construction and open to the elements.
Doors should not be subjected to abnormal heat, cold, extreme dryness, humid conditions or sudden changes there in.
The entire door must receive two coats of a good grade finish. Completely and evenly finish ALL PIECES - front, back, top, bottom, sides and all cutouts. Oui Bois WILL NOT BE HELD RESPONSIBLE FOR DAMAGE DUE TO THESE SITUATIONS. THESE ARE NOT CONSIDERED A DEFECT.

GUARANTEE

There are no other warranties of any kind, expressed or implied. Products must be inspected upon receipt. Any variation from our normal construction specifications is not guaranteed, i.e., reducing the thickness of the panel or frames. A warp or twist of 3/16" of an inch or less is not considered a defect. A twist is measured by placing the face of the door against a true plane surface. Products are manufactured to the nearest 1/16th of an inch with a tolerance of 1/16th of an inch. Oui Bois will not be held responsible for delays caused by factors beyond our control.